Contacting the KoffeeChat team
For everyoneUpdated 1 Oct 2026
The best way to reach us for help, feedback, privacy questions and anything else.
We're a small team and we read everything. Here's the quickest way to reach us.
In the app: Report a problem
For anything about KoffeeChat, choose Report a problem in your account menu. It keeps everything in one place, lets you add screenshots, and you can follow our replies under Your reports. Reporting a problem
Ideas for new features go on Beta testers, where other people can vote for them. For any other feedback, pick Idea or feedback.
By email
Email hello@koffeechat.com if:
- you can't sign in;
- you'd like a copy of your data, a correction or to have your data deleted;
- you'd like to close a shepherd or organisation account;
- you'd like to talk about a paid organisation plan;
- you don't have a KoffeeChat account.
