Reporting a problem

For everyoneUpdated 1 Oct 2026

Tell us what went wrong, add screenshots, and how and when we reply.

Something not working, or something you'd like us to know? Report it from inside KoffeeChat. Our team reads every report.

Open the form

Choose Report a problem in your account menu. It's there on every side: talent, shepherd, organisation and work account.
On a phone, open the menu and choose Report a problem.
Some places open it for you with the details filled in, such as Report this conversation in Messages.

You need to be signed in to send a report. Can't sign in? Email hello@koffeechat.com instead.

Step 1: Under Choose what it's about, pick the type that fits best.
Step 2: Add a Subject if you like (optional, up to 120 characters).
Step 3: Under What happened?, tell us what you were doing and what went wrong: at least 10 characters, and up to 4,000.
Step 4: Press Add screenshots (or paste one in) to add up to 3. Images up to 15 MB are fine; we shrink large ones for you.
Step 5: Press Send report.

Type	Use it for
Something isn't working	What were you trying to do, and what happened instead?
Coffee chats & bookings	Which chat was it, and what went wrong with the request or the time?
Messages	What happened in the conversation? We don't read your messages unless you tell us about them.
Account & sign-in	What happens when you try to sign in or change your account?
My profile	Which part of your profile isn't right?
Payments & KoffeePoints	What did you pay for or spend, and what do you see now?
Safety or abuse	Tell us who was involved and what happened. We treat these first.
Idea or feedback	What would make KoffeeChat better for you?
Something else	Tell us what's on your mind.

Something isn't working
Use it for: What were you trying to do, and what happened instead?
Coffee chats & bookings
Use it for: Which chat was it, and what went wrong with the request or the time?
Messages
Use it for: What happened in the conversation? We don't read your messages unless you tell us about them.
Account & sign-in
Use it for: What happens when you try to sign in or change your account?
My profile
Use it for: Which part of your profile isn't right?
Payments & KoffeePoints
Use it for: What did you pay for or spend, and what do you see now?
Safety or abuse
Use it for: Tell us who was involved and what happened. We treat these first.
Idea or feedback
Use it for: What would make KoffeeChat better for you?
Something else
Use it for: Tell us what's on your mind.

Got an idea for a new feature?

Post it on Beta testers so other people can vote for it. When you pick Idea or feedback, the form offers to take you there.

You'll see Thanks, we've got it, with a reference such as KC-7F3A2. Quote it if you write to us about the same thing.
We email you to confirm, and we reply by email and in the app. You'll get a notification with View your report when we do.
Follow up, add more detail or reply to us under Your reports. Following up on your reports

A limit to stop spam

You can send up to 5 reports an hour. For more on the same issue, add to your existing report instead.