Following up on your reports
For everyoneUpdated 29 Sep 2026
See what's happening with each report, reply to us and add more detail.
Your reports lists everything you've sent us and our replies, newest first.
Where to find itOpen Your reports
Find your reports
- Press Your reports at the bottom of the Report a problem window, or View your reports after you send one.
- Press View your report on a notification when we reply.
- In a work account, choose Your reports in your account menu.
What each status means
| Status | What it means |
|---|---|
| Received | We've got your report and will look at it soon. |
| We're on it | Someone on our team is working on it. |
| Waiting on you | We've asked you something. Reply so we can carry on. |
| Resolved | We think it's sorted. Tell us if it isn't. |
| Closed | The report is finished. |
Received
What it means: We've got your report and will look at it soon.
We're on it
What it means: Someone on our team is working on it.
Waiting on you
What it means: We've asked you something. Reply so we can carry on.
Resolved
What it means: We think it's sorted. Tell us if it isn't.
Closed
What it means: The report is finished.
A report shows New reply or Updated when we've done something since you last looked.
Reply or add detail
- Step 1: Open the report to see the whole conversation.
- Step 2: Type in Add to your report. The team sees it straight away.
- Step 3: Press Send reply.
- Replying to a Resolved report tells us it isn't fixed, and we'll reopen it.
- A Closed report can't be reopened. If you still need help, report a new problem and mention your old reference.