Trouble signing in
For everyoneUpdated 29 Sep 2026
The most common reasons you can't get in, and how to fix each one.
Most sign-in problems come down to using a different sign-in method or email address from the one you signed up with. Work through these in order.
Use the same way you signed up
- Signed up with Continue with Google? Use Continue with Google again, with the same Google account.
- Signed up with your email and a password? Type the same email and your password. Passwords are at least 8 characters.
Forgotten your password
Press Forgot password? on the sign-in page and we'll email you a reset link. Resetting your password
Confirm your email
When you sign up with an email and password, we send you a link to confirm your email. Open it before you sign in. Can't find it? Check your spam or junk folder, and search for an email from KoffeeChat.
Work or personal?
A work account and a personal account are separate logins with different email addresses. Make sure you're signing in with the email that belongs to the account you want. If your organisation invited you, use the exact address the invitation went to. What a work account is
Still stuck?
Email hello@koffeechat.com from the address you signed up with and tell us what happens when you try to sign in. If you can sign in on another device, you can also choose Report a problem and pick Account & sign-in.